在工作或生活中，經(jīng)常會遇到同事向你求助，或者給同事添麻煩的事，這時(shí)候?qū)懸环庀蛲碌狼傅泥]件，表示自己的歉意，應(yīng)該是必不可少的。那么一封向同事道歉的郵件應(yīng)該怎么寫呢?向同事道歉的郵件有什么注意事項(xiàng)呢?下面就跟阿卡索外教網(wǎng)一起來瞧瞧吧!

　　道歉郵件的寫法

　　這類郵件的寫法比較有規(guī)律，一般都是開門見山地表達(dá)歉意。

　　接下來就應(yīng)該說明自己沒有及時(shí)提供幫助的原因，也可以詢問對方目前問題是否已經(jīng)解決，問自己還能做什么。假如你有某種補(bǔ)救辦法，可以剔除可行的辦法。記住在郵件中不要把過錯(cuò)歸咎于別人。

　　最后還要再次道歉，表示真誠。態(tài)度真誠但不宜言過其實(shí)，避免使用過分夸張、自責(zé)的表達(dá)。同樣地，還有商務(wù)郵件的開頭和結(jié)尾回復(fù)格式都是有一定技巧的，注意內(nèi)容要完整，層次要清晰。在工作中，許多外企公司都會對員工進(jìn)行郵件格式、用語措辭進(jìn)行針對性的職場英語培訓(xùn)，類似這樣的商務(wù)往來郵件實(shí)用性非常高。

　　范文參考：

　　這是兩封信，第一封是朋友給同事Marianne的求助信，想詢問他是否有讀過關(guān)于臺灣和中國文化差異的文獻(xiàn)作品，他做演講時(shí)需要。但是Marianne卻因?yàn)樗绞聸]能及時(shí)回復(fù)，因此這是一封Marianne寫給朋友的道歉郵件。

　　Email from John Gu to Marianne

　　Dear Marianne,

　　How have you been? I was trying to reach you by phone1) earlier today but you were not home.

　　A quick question for you: have you en coun tered any literature2)/writing on differences, cul tur al or otherwise, between Taiwan and Main land China that you can share with me or refer me to?

　　I am going to our head office in Arizona next week and I will be asked to do a short presentation3) on the topic.

　　John Gu

　　Email Response from Marianne to John Gu

　　Dear John,

　　I am so sorry that I did not respond to your email or voice mail regarding this request. I did not know any immediate resources, but I had every intention of4) contacting you and brainstorming5) with you.

　　Courtney, my daughter, was sick and I have taken on6) a bit too much between work and the children’s holiday activities. I am so sorry that I just did not respond to you.

　　I hope your presentation in Arizona went well. Let me know when you have a free moment how the trip went.

　　Sorry again for my dropping the ball especially for someone who is always right there to help me out!

　　Warmest Regards,

　　Marianne

　　總體來講，一封向同事道歉的郵件必須要誠懇地表達(dá)歉意，語氣用詞都必須經(jīng)過斟酌，要顯得真誠友善。對自己的錯(cuò)誤面對面有些難以開口的話， 那么就試試用郵件向同事表示抱歉吧。沒有寫過道歉郵件的朋友，可以參考參考哦!